Security officers learn special negotiator skills
This year our security team was trained in crisis negotiation to equip officers with new skills for the often-difficult situations they encounter with patients and visitors to our hospitals.
EMHS Area Security Manager Jeremy Coulson initiated the external specialised training which aimed to achieve the best outcomes for everyone in a crisis.
“Our security staff attend unfortunate incidents at EMHS sites on a regular basis,” Jeremy said.
“We felt there was potential to better equip our security staff to deal with such serious situations.”
Training was provided by a former, long-serving police negotiator and emphasised conflict resolution, de-escalation and suicide intervention.
EMHS was a finalist in the WA Health Excellence Awards’ Excellence in Workplace Wellbeing and Culture award for our ongoing work in preventing and managing worker exposure to workplace violence and aggression.