Key Performance Indicators (KPIs)

Introduction

In 2024-25, EMHS continued to face substantial expenditure pressures driven by several compounding factors, including award-related wage increases, elevated medical and nursing salaries, increased reliance on locums and visiting specialists, and broader inflationary impacts from the cost-of-living environment. These pressures were further intensified by the implementation of government wage policies and investments in safer service initiatives designed to enhance patient care and security.

Across core service delivery areas such as admitted, emergency, and outpatient care, the Health Service experienced growing demand and activity, which came at a higher cost. These areas reported rising average costs that exceeded prior years, reflecting challenges in maintaining efficiency amidst escalating workforce and supply costs.

Admitted mental health services also experienced increased cost pressures, primarily due to temporary bed closures for capital and safety-related works, which reduced activity throughput and in turn raised unit costs. However, EMHS demonstrated strong performance in non-admitted mental health services, maintaining efficiency and delivering care within community settings despite the higher resource needs associated with these models of care.

Despite a challenging fiscal environment, EMHS remains committed to delivering safe, high-quality care while responding to increasing complexity and demand across all areas of service. The Health Service continues to focus on improving efficiency and sustainability without compromising the wellbeing of patients and the workforce.